Ten weeks ago I ordered furniture from Cherry House, Bassett, and Haverty's. I am ready to move into the new house but while I have received the deliveries from Bassett and Haverty's, I am still waiting on Cherry House.
I went to the Cherry House (the site is down now, if you want to see it try the cached page) in LaGrange, KY and ordered an armoire for my daughter and all of the furniture for my bedroom plus some home office furniture. I was told that it would be delivered in six to eight weeks. After nine weeks I called and asked when it would be delivered and was told that there had been a "problem" with shipping but it would be available on the 18th and they would call me then. She also said that because of the delay, they would refund my delivery charge...this is a whole 1% refund!
When I hadn't heard from them by 1:30 today I called and my salesperson seemed surprised that I hadn't heard from them yet. She said she would check on it and call me right back. It's 2:00 now, apparently we have different definitions of "right back".
Update: I got a call just before 3:00 and was told that all but a couple of items were there and ready for delivery. The nightstand and my armoire are somewhere between Los Angeles and here but the transport company hasn't replied to the messages that Cherry House has left them asking when they will arrive. (The stuff left LA on the 14th.) Cherry House will be delivering what they have on Saturday so at least I'll have a bed when I move in. I'm still not very happy with all of this but I'm closer to being satisfied.
Posted by marybeth at May 18, 2009 02:04 PM Business Reviews , Louisville KY , Oldham County