A couple of weeks or so ago I downloaded Spore Creature Creator. I tried the free trial version first and had fun with it so I got the $9.95 enhanced version (more creature parts available).
When you register the game, they send an email to the address you supplied for verification. For some reason my myway.com email wasn't letting the verification email go through. I lowered the filter as much as I could, put ea.com on my accepted list, and told myway to deliver all email from ea.com to my inbox. I would request the verification email be resent but still no email arrived. I knew it was my email account since my son had also gotten the Creature Creator but had listed his gmail account when he registered and had gotten his verification email with no problem.
Everytime I tried to log on to the Creature Creator it told me that I still needed to verify my account so I contacted their customer support. Their first reply to me didn't give me much hope. You have to pick a topic/category for your problem before filling out the help request form and I think they just look at the topic and send a canned answer. Basically they told me to make sure I was signing in with the username and password that I registered with...even though the message to them had been explaining exactly why I haven't been able to do this.
Someone actually read this one and told me that if I provided some information they required to prove the account was mine they could verify it from their end. I did, they did, now everything is just fine. Their customer support ended up being quite helpful even though the main problem was due to an email account they had no control over and no responsibility for.
Now, if only we didn't have to wait until September for the full game to come out.
My creatures are still mostly products of random design...I'm working my way up to intelligent semi-retarded design. The creatures my kids build are much cooler. It's tough being a god of creation when you have these showoff godlings around. But we'll see whose building creatures that can evolve and survive long term. Their flashiness may just get them eaten by predators earlier.