August 31, 2007

FYE: Mall St. Matthews


F.Y.E. manager

I went to the F.Y.E. in the mall this evening and asked the cashier about a DVD that they were playing in the store. She told me that she thought it was the last copy and, if so, I could buy it as a "used" DVD for $14.99 instead of the regular $24.99 price. Another clerk went to check for more copies. He confirmed that it was the last one but that the manager said it had to be sold for 15% off the regular price instead of the price the cashier had quoted. (Even after he was told that she had quoted the other price.) No explanation was given as to why a DVD that was currently being used in the store wasn't going to be sold at the "used" price.

I paid more in sales tax on my purchase (I passed on buying the non-used "used" DVD) than the difference between the first price I was told and the price the manager said it could be sold for but at least I know what this F.Y.E. manager thinks that customers are worth.

Posted by marybeth at August 31, 2007 09:25 PM Louisville KY
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