Moment - A brief, indefinite interval of time.
I am on hold waiting to talk to someone from my credit card company to tell them that I will be traveling next week so that they won't put a block on the card since I'll be using it outside of my area.
For about an hour* they have been telling me that someone will be with me in a moment. A message that gives the estimated hold time would be much better. That would let me decide whether it's worth waiting now or if I should try later. The only consolation is that I'm not having to sit on hold while on vacation.
*This doesn't include the time it took to figure out how to talk to a real person instead of just listening to prerecorded messages in their phone tree. After finding a real person, I was told that I needed to speak to someone in the fraud department and let them know I would be out of my usual area. She transferred my call to the other department.
Update (2:40): After about an hour and a quarter of waiting on hold my call was cut off.
Update (4:55): Called again and spoke to a customer service representative. I got the direct number for calling the fraud department (I couldn't find that number on their website). I called the fraud department and got right through. If you can consider listening to two different welcome messages and having to punch in my card number twice to be "right through". I did get to speak to a real person though. The only problem is that their systems are updating and I was told to call back in three to four hours.
Calling them "inconsiderate" in the title of this post may have been a poor choice of words. It's just that the other words I considered aren't ones that I want my kids to read.
Posted by marybeth at April 7, 2007 02:33 PM Other Stuff